Month: July 2011

Canadian Court OKs Random Alcohol Testing

by Nicola Sutton The recent decision of Limited v. Communications, Energy and Paperworkers Union of Canada, Local 30 by the New Brunswick Court of Appeal has upheld random alcohol testing where the workplace is determined to be “inherently dangerous” and the method of testing is minimally intrusive. This is an important case for employers seeking […]

The 7 Most Common Accountability Excuses and How to Avoid Them

“Not my job,” “No one told me,” and other accountability excuses cause more damage than you might imagine, says consultant Rick Lepsinger. In today’s Advisor, his tips for avoiding these “tickets to slide.” No one told me the project was due Friday!” “But Bob’s the team leader—it’s his job to see everyone knows when priorities […]

Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Social Media and Hiring: Beware of Other Legal Risks

Yesterday, we noted that because of anti-discrimination and credit reporting laws, when it comes to using social media to gain intel on prospective employees, HR professionals cannot just act like kids in the candy store. Why, they can’t even act like kids in the candy aisle at the grocery, because there are even more legal […]

Chronically Ill Spouse Is No Excuse for Poor Work Performance in Association Discrimination Claim

Recently, an employee argued in an association discrimination claim that he was fired because his employer feared he would be distracted at work by his wife’s disability. That excuse didn’t pan out, because in fact the employer was just fed up with the individual’s poor performance, making it a legitimate employment termination. So in a […]

Ideas for Surviving Sitcom Purgatory

I feel like I’m trapped in sitcom purgatory, stuck between The Office episodes of yesteryear and the glorious Scranton Promised Land where James Spader reigns supreme as the new branch manager. If you are like me, and find the combination of August heat and reruns to be oppressive at times, I have the following suggestions. […]

Open and Honest Communication

People want to know what’s going on where they work. They want to know what the organization is trying to accomplish — the mission thing. They want to know how the business is going to get there — the vision thing.  And, most of all, they want to know how the company is doing at […]

Court Upholds $923,656 Back-Pay Award

On May 31, the Eleventh U.S. Circuit Court of Appeals upheld a lower court’s decision awarding $923,656 in back pay to a terminated employee of the Federal Railroad Administration (FRA), an agency of the U.S. government. The decision shows the damages available to employees that prove retaliation based on the filing of an Equal Employment […]

‘Too Much time Wasted on Manure,’ Says Reader

By Stephen D. Bruce, PHR Editor, HR Daily Advisor Our recent e-pinion from Dan Oswald about “what to do with employees who hate each other’ sparked considerable interest from readers, so much so that now there’s a second wave of comments to share. Most of the comments react to the question of whether it makes […]