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Special from SHRM Las Vegas Focus on your culture, and the profits will follow, says Zappo’s CEO and author of Delivering Happiness: A Path to Profits, Passion, and Purpose Tony Hsieh. And the culture at Zappos is all about customer service. The company, known primarily for its Internet shoe business, does very little advertising, Hsieh […]
As the earthquake that shook Washington, D.C., area today demonstrates, damage to your primary place of business can occur suddenly and without warning. Having a crisis management plan on the ready is essential to minimizing the interruption to your business. The business continuity plan improves the company’s capacity to return to business, thereby minimizing financial […]
The truth is rarely pure and never simple (Oscar Wilde once said), and nowhere is that more true than when investigating workplace allegations of harassment, theft, discrimination, safety violations or substance abuse. Here are a few tricky situations that pose challenges investigators need to understand so as not to let the process derail. The Reluctant […]
Wudyka, who is founder and managing principal of Westminster Associates, a Wrentham, MA based, full-service HR and compensation consultancy, forecast the following trends at a recent webinar sponsored by BLR. 1. Fewer Salary Freezes The number of employers freezing salaries continues to decline: 32 percent froze salaries in 2009. 12 percent did so in 2010. […]