Practical HR Tips, News & Advice. Updated Daily.
Employers trying to comply with health reform’s play-or-play mandate — and calculate their exposure to penalties — now have more insight based upon a new notice of proposed rulemaking and a new set of questions and answers from the IRS. Under reform, employers have to calculate full-time equivalent employees for one or more of the […]
It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]
Oswald, CEO of BLR, offered his thoughts on attitude (and Eeyore and Tigger) in a recent edition of The Oswald Letter. The chorus of Tritt’s song, which he recorded more than a decade ago, goes like this: And it’s a great day to be alive I know the sun’s still shinin’ when I close my […]
Let’s continue our presentation of valuable leadership training information from BLR‘s PowerPoint™ session “Leadership Skills—What New Supervisors And Managers Need To Know.” Six Degrees of Delegation Give managers and supervisors these six steps in the delegation process: Determine the task. Define the task. Select the right person for the job. Explain the task. Provide support […]
The Employer’s Concerns There are a number of concerns that management has when contemplating counteroffers: The offer as a precedent. What will be the effect on corporate compensation and benefits and perks programs. Will the counteroffer throw all those programs into disarray? Lack of privacy—transparency. Privacy is generally not an option—the work will get out. […]